Frequently Asked Question
Q) Do you plan to introduce your products in physical stores?
A: Yes we do! We’re currently in talks with a number of malls in Bangalore to open physical stores where you can try them out. We also have plans to open an experience centre in the mall.
Q) Do you accept any order alterations for custom sizes?
A: Unfortunately, we do not have a facility to alter orders for custom sizes. However, we are working on this and will update it very soon.
Q) How long does your delivery take?
A: If you’re living in a Metro, Tier 1, or Tier 2 city, delivery will usually take anywhere from 3-5 days. Metros – 2 days. If you do not live in these cities, then we will also have a pincode verification system which will tell you a time of delivery and whether nor not we can deliver to your location.
Q) What kind of payments do you accept?
A: We accept a number of payment options, from Debit and credit cards, net banking, Cash on delivery, and even Amex.
Q) Other than bracelets, bangles, and charms, what other products do you sell?
A: Currently, we’re looking to start with bracelets and charms for now. Once we feel that we’re ready to expand, we’ll be looking to expand to rings, pendants, and much more!
Q) How can I return and get a refund for my order?
A: Please fill out the return request from within 7 days of order being delivered. We will refund the money with 5-7 business days. For COD orders, please send us your bank account number and we will transfer the money into your account.
Q) My product is damaged. Is there any exchange policy available?
A: Yes. If the product is damaged or defective, you can raise a support ticket with us within 7 days from delivery. We’ll be happy to exchange your order. Please do attach a picture of the product that is damaged.
Q) What kind of care do you recommend for your jewellery?
A: We recommend that you take off your jewellery before you go to bed. Since our products are silver, you can pour a mild amount of soap and water and gently brush it with a toothbrush. For more detailed cleaning instructions, check out our Product care page
Q) This isn’t what I ordered. Do you have any exchange policies for your products?
A: Yes. If you find that you have been delivered the wrong product, then you can let us know and we will exchange it for the proper product. We also have a credit/wallet facility where if you want to return the product, we will do a check of the product, and then the amount will be credited back to you.
Q) My order seems to be taking a long time. How can I check the order status?
A: After you place your order, we’ll send SMS alerts to you throughout the entire delivery process, from order confirmation, dispatch, to delivery. You can also check the status of the order on our website or the courier website.
Q) Are your products self made? If so, do you stock other brands as well?
A: Yes, they are all made by us, commissioned by the most talented designers. We don’t sell any other brands except Charmsday.
Q) I don’t live in India. Do you offer international shipping?
A: Currently, we do not offer international shipping.
Q) I want to let someone choose what they want to get. Do you have a gift card option that I can use for gifting?
A: Currently, we do not have a gift card option. But we are working with our developers to incorporate this as soon as possible.